Contact Us

We read every message that reaches us, and we genuinely value hearing from readers. Whether you have spotted something that looks out of date or simply want to understand how a page on this site works, our team is happy to help.

How to reach us

The simplest way to contact us is by email at info@carpentersarmsdaleabbey.co.uk. A short subject line describing your query, such as "correction" or "site question", helps us route it to the right person more quickly.

What we can help with

• Corrections: if a detail on a brand card, such as a payment method, verification step or bonus term, no longer matches what the casino itself publishes, please tell us which page and which detail. A link to the source you are relying on makes checking much faster.
• Feedback: suggestions about clarity, missing topics or explanations that could go further are always welcome.
• General site questions: how our pages are organised, how we approach comparisons, or anything else about the site itself.

What we cannot help with

We are an independent information site, not a casino operator. We have no access to anyone's casino account and cannot see, change or chase deposits, withdrawals, bonus balances, verification documents or account restrictions. If you have a problem of that kind, the casino's own customer support team is the only party able to resolve it, so please contact them directly through the channels listed on their website.

When to expect a reply

We aim to answer messages within a few working days. Queries that need us to re-check published information may take a little longer, as we prefer to confirm the facts before updating a page. We do not reply to promotional or automated messages.

Your information

Anything you send us is used only to deal with your message, as explained in our privacy policy. Please avoid including card numbers, passwords or casino login details in your email.

This site is intended for adults aged 18 and over. If gambling is causing you concern, free, confidential support is available from GamCare and BeGambleAware.